Support
Need help? Write to us — we usually reply within 2 business days.
support@millionpuzzle.appPlease include your device model and, if it's about a purchase, the date and the store receipt.
Frequently asked questions
How do I keep my progress if I change phones?
Your progress is saved to the cloud automatically. To carry it to a new phone, sign in with the same Google Play Games or Game Center account on both. If you uninstall without signing in, your progress can't be recovered.
I bought coins or a Lunar Pass but didn't get them.
Make sure you're connected to the internet, then open the Shop and tap Restore Purchases. If it still doesn't appear, email us with your store receipt.
How do I get a refund?
Refunds are handled by the store you bought from: Google Play (play.google.com → Account → Order history) or Apple (reportaproblem.apple.com).
How does the daily bonus work?
Claim one reward per day to build your 30-day streak; bigger rewards and chests come later in the streak. A new day starts at 00:00 UTC. The daily spin unlocks 24 hours after your last free spin.
How do I turn notifications on or off?
Open your phone's Settings → Apps → Million Puzzle → Notifications.
How do I delete my account and data?
In the Game, open Settings → Delete Account and confirm. This permanently deletes your account, your cloud save and your ranking entry. You can also email us to request deletion.
Someone in the ranking has an offensive name.
Email us their name and position and we'll review it.